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Why a Specialty Label Manufacturer Chose Leah for Legal Workflow Transformation

A specialty label manufacturer, a label manufacturing and distribution company, faced mounting operational friction across their contract management operations. The legal team struggled with approval workflows that created persistent bottlenecks, delaying contract execution and frustrating stakeholders across the business.

Why a Specialty Label Manufacturer Chose Leah for Legal Workflow Transformation
Challenges
Zero

Automated notifications or version tracking in their current system

Hours daily

Manual effort creating intake forms and configuring data extraction fields

“We needed something accessible for stakeholders who work heavily in the system for a month then don't touch it for months. Our current tools required too much training for that usage pattern.”

Legal Team Member, A Specialty Label Manufacturer

Challenge

A specialty label manufacturer, a label manufacturing and distribution company, faced mounting operational friction across their contract management operations. The legal team struggled with approval workflows that created persistent bottlenecks, delaying contract execution and frustrating stakeholders across the business.

Version control presented particularly acute challenges. The team's existing system featured auto-save functionality that created constant uncertainty about document versions. During contract negotiations with counterparties, the legal team couldn't confidently identify which version was last edited or reliably track changes through collaboration cycles. This ambiguity introduced risk into negotiation processes and consumed valuable time as team members investigated document histories.

a team member Burkhardt, the company's technical administrator, experienced a different but equally burdensome pain point. Every contract intake required manual configuration—creating forms, defining data extraction fields, and setting up reporting structures. The team lacked efficient methods to extract contract data for analysis, forcing time-consuming manual processes that limited their ability to gain business insights from contract information.

The fragmented technology stack—DocuSign for e-signatures combined with a legacy system featuring machine learning capabilities that ultimately didn't meet their needs—left the organization without comprehensive CLM functionality to address workflow management, version control, and data extraction in a unified platform.

Solution Search

A specialty label manufacturer's legal team initiated a methodical evaluation process in April 2025, with clear criteria for their CLM replacement. The solution needed to solve three distinct operational challenges: streamline approval workflows to eliminate bottlenecks, provide reliable version control during contract collaboration, and automate data extraction to eliminate a team member's manual configuration burden.

The evaluation wasn't simply about feature comparison. The team needed to ensure any new system would remain intuitive for occasional users—stakeholders who might work intensively with contracts for a month then not touch the system for extended periods. Previous tools had failed this test, requiring constant retraining that undermined adoption and efficiency.

By June 2025, the company moved into hands-on evaluation workshops with their shortlisted vendors. a legal team member and another legal team member from the legal team, along with a team member from technical administration, tested practical scenarios including contract redlining, approval workflow configurations, and data extraction capabilities. They weren't interested in theoretical demonstrations—they needed to see whether solutions could handle their specific organizational complexity.

The team sought approval workflow flexibility sophisticated enough to accommodate different routing paths based on contract characteristics like value thresholds and contract types. They needed version control mechanisms that would restore confidence in collaboration workflows. And a team member required a platform that could eliminate his manual intake form creation entirely through intelligent automation.

The company's enterprise security requirements added another evaluation dimension. Their IT protocols require careful vetting of external tools and manage email delivery with security consciousness that vendors must accommodate. The winning solution needed to satisfy both operational requirements and security standards.

“Our current approval workflows have significant operational clunkiness that creates bottlenecks. The flexibility demonstrated in parallel and sequential approval routing could directly solve those pain points for our legal team.”

Legal Team Member, A Specialty Label Manufacturer

Why Leah

Leah distinguished itself through capabilities that directly addressed a specialty label manufacturer's specific pain points, validated through hands-on testing rather than sales presentations.

The platform's approval workflow configuration provided the flexibility the company's legal team required. During the workshop, a legal team member recognized how the system could configure both parallel and sequential approvals based on contract value and type—precisely the capability needed to eliminate their current bottlenecks. another legal team member made the connection immediately to their operational reality.

For a team member, Leah’s dynamic extraction capabilities represented a transformative shift from his current manual processes. The platform's ability to automatically extract contract data would eliminate his entire workflow of creating intake forms and configuring extraction fields—concrete time savings he could immediately quantify. This AI-powered automation addressed his specific pain point without requiring the manual configuration overhead that burdened him in legacy systems.

The version control mechanisms demonstrated during evaluation restored the confidence the company's team lacked in their current system. The platform provided clear visibility into document versions and change tracking during collaboration—the reliability the legal team needed to negotiate contracts without uncertainty about which version was current or what counterparties had modified.

Beyond functional capabilities, the system's intuitive design emerged as a key differentiator. During hands-on testing, the team found the interface genuinely accessible—not just for power users but for the occasional stakeholders whose periodic usage patterns had challenged previous tools.

"During our hands-on evaluation, the approval configuration process seemed genuinely intuitive and logical. For a system we'd just logged into, the workflow design made immediate sense."

— Legal Team Member, the company

Leah offered the comprehensive platform the company needed to replace their fragmented toolset—unifying e-signature capabilities, workflow management, version control, and intelligent data extraction in a single solution. The combination of approval workflow flexibility, AI-powered automation eliminating manual processes, reliable version control, and intuitive design for broad organizational adoption aligned precisely with their evaluation criteria.

By September 2025, the company signed their contract with Leah, confident in their selection based on methodical evaluation and hands-on validation that the platform would solve their specific operational challenges while supporting adoption across their legal team and broader organization.

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