A Global Building Materials Manufacturer Achieves Global CLM Unification Across 40+ Countries with Leah

A global building materials and piping systems manufacturer, a global manufacturing leader in building materials and piping systems, operated with severely fragmented contract management across their international structure spanning Belgium headquarters, North America, APAC, and India. Each region maintained separate processes using SharePoint folders and Excel spreadsheets, creating operational silos with inconsistent categorization and folder hierarchies. The fragmentation was compounded when North America independently selected and implemented a competing CLM platform that delivered what a strategic implementation lead Broeck, strategic implementation lead, described as "extremely limited functionality."

The organization faced mounting pressure with high-volume requirements. India alone anticipated 400+ new contracts within six months and lacked centralized visibility or standardized processes. The platform failure in North America created additional complexity, requiring tool consolidation to eliminate operational friction and duplication across the enterprise.

A global building materials and piping systems manufacturer selected Leah’s comprehensive CLM platform for its multi-application architecture and global scalability capabilities. The solution provides centralized contract repository management with sophisticated legal entity support across 40+ countries, enabling dynamic corporate governance automation integrated with external systems like Diligent. Advanced workflow capabilities include automated metadata extraction, role-based access controls, and integrated electronic execution through DocuSign.

The platform's modular approach allowed the company to expand beyond core CLM into specialized applications including Corporate Governance for board meeting automation and Tax Governance for compliance tracking. Technical capabilities include API integrations for real-time corporate data synchronization, custom field support for complex legal entity structures, and multi-regional configuration flexibility while maintaining standardized global processes.

Key differentiators included the system's ability to handle sophisticated legal entity management requirements, automated corporate governance workflows generating meeting minutes and resolutions directly from contract data, and the flexibility to customize regional workflows while maintaining global standardization.

A global building materials and piping systems manufacturer approached deployment with a measured, infrastructure-first strategy beginning with headquarters-based legal and procurement teams 14-15 months ago. The implementation prioritized foundational success through careful legacy data migration, processing 1200+ documents from multiple systems via SharePoint and SFTP methods, and establishing standardized taxonomy structures to support future global expansion.

A critical milestone was the competitive displacement in North America, where internal advocacy successfully transitioned the region from their existing vendor to Leah. This represented significant organizational validation, requiring careful stakeholder management and change coordination across regions. Leah provided structured partnership support through weekly project meetings, transparent QBR processes, and collaborative problem-solving for complex technical challenges.

The rollout expanded systematically across departments, onboarding 15 finance colleagues and 15 IT professionals beyond the core legal team. Advanced module implementations followed, with Corporate Governance and Tax Governance applications deployed to serve specialized compliance requirements. Throughout the process, the team maintained pragmatic testing approaches, utilizing both staging and production environments to ensure reliability before expanding access.

"Leah’s partnership approach was really impressive. The team came very well prepared and fully aware of our requirements. This represents exactly how we expect enterprise partnerships to operate."— Strategic Implementation Lead, the company