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A Singapore Financial Services Firm Achieves 100% CLM Adoption and Generates Parent Company Enterprise Interest with Leah

A Singapore-based fund management firm, a Singapore-based financial services subsidiary of Temasek Holdings, faced contract management challenges typical of organizations managing complex multi-currency, multi-fund operations across regional entities. Their small legal team handled an extensive portfolio of agreement types—from distribution agreements and fee rebate letters to NDAs and vendor contracts—but lacked purpose-built contract lifecycle management capabilities.

A Singapore Financial Services Firm Achieves 100% CLM Adoption and Generates Parent Company Enterprise Interest with Leah
Challenges
1,067+

Legacy contracts requiring migration, classification, and metadata extraction to enable systematic management

50+ agreement types

Spanning business development, compliance, and operations without centralized visibility or workflow automation

Days-long turnaround

For routine template-based agreements creating legal team bottlenecks and client service delays

“Business users needed to self-service agreement generation without waiting days for legal team response to serve external clients more efficiently.”

Senior Legal Leader, A Singapore Financial Services Firm

Challenge

A Singapore-based fund management firm, a Singapore-based financial services subsidiary of Temasek Holdings, faced contract management challenges typical of organizations managing complex multi-currency, multi-fund operations across regional entities. Their small legal team handled an extensive portfolio of agreement types—from distribution agreements and fee rebate letters to NDAs and vendor contracts—but lacked purpose-built contract lifecycle management capabilities.

Business users waited days for legal team response even for straightforward template-based agreements. High-volume, low-complexity contracts consumed disproportionate legal capacity, preventing the team from focusing on strategic work. Without a centralized repository, contracts were stored in SharePoint without structured metadata, making search, tracking, and reporting extremely difficult. The organization had no visibility into contract status, expiration dates, or renewal obligations.

Manual processes extended beyond contract creation. The office manager manually sent email reminders for vendor agreements with auto-renewal provisions—a time-consuming, error-prone approach without systematic tracking. For complex contracts requiring extensive internal input from compliance, finance, and fund management stakeholders, teams lacked collaborative tools and relied on offline negotiation coordination.

Solution Search

A Singapore-based fund management firm selected Leah for its user-friendly interface, comprehensive workflow automation capabilities, and native Microsoft 365 integration. The cloud-based platform provided centralized contract repository functionality with structured metadata management, enabling systematic search and reporting across the entire contract portfolio.

Key capabilities addressing their challenges included automated template-based agreement generation through the Auto Contract Desk, enabling business user self-service for routine contracts without legal intervention. Structured approval workflows with customizable routing logic allowed proper governance while eliminating manual coordination. DocuSign integration streamlined e-signature processes, and cognitive AI capabilities powered obligation extraction and contract analysis across legacy documents.

The platform's conditional workflow logic and intake form functionality enabled sophisticated template automation while maintaining legal oversight. Integration with Microsoft 365 provided single sign-on authentication and Outlook-based email notifications, ensuring adoption within their existing technology ecosystem. Automated renewal tracking and expiration management replaced manual reminder processes with systematic alerts.

“We want to do it well and not just rush things. The level of customer success engagement has been extraordinary—support quality and responsiveness consistently exceeded our expectations.”

Senior Legal Leader, A Singapore Financial Services Firm

Implementation

A Singapore-based fund management firm adopted a strategic phased rollout, focusing initially on five high-volume, template-based contract types representing approximately 20% of their agreement portfolio: NDAs, distribution agreements, fee rebate letters, sponsorship agreements, and introducer agreements. This business development-centric approach demonstrated quick wins to drive organizational adoption before expanding to more complex contract categories.

The implementation journey, spanning August 2023 contract signing through March 22, 2024 go-live, required navigating resource constraints and coordination complexity. The small legal team divided UAT testing responsibilities, with each member owning specific contract workflows and providing detailed feedback through structured review sessions. Migration work proceeded in two phases—the first batch of legacy contracts moved at go-live, with a second batch covering the gap period scheduled for completion afterward.

Technical configuration addressed sophisticated requirements around email templates, approval workflows, collaboration notifications, and metadata structures supporting their multi-entity operations. The implementation faced typical enterprise deployment challenges, including four business user training reschedules that tested internal credibility. However, the team maintained their quality-focused approach, extending timelines when necessary to ensure proper configuration.

Leah implementation team provided weekly configuration sessions, detailed platform training, and responsive issue resolution throughout the deployment. Following the March go-live, a 30-day hypercare period supported the transition to business-as-usual operations. Post-implementation, the customer success team delivered ongoing capability-building training on template administration, analytics, and advanced features.

Outcome

A Singapore-based fund management firm achieved complete adoption transformation within months of go-live. All new agreements for deployed contract types now flow through Leah, representing 100% systematic processing versus previous offline workflows. The centralized repository houses 1,089 contracts with 81% active status and only 4% remaining in submitted stage—indicating healthy lifecycle management without workflow bottlenecks.

For NDAs specifically, contract execution time decreased significantly through structured workflows and centralized processing. Business users generate template-based agreements nearly instantaneously, eliminating days-long waits for legal drafts and improving client responsiveness. The legal team freed capacity from routine document generation to focus on complex negotiations and strategic work.

"Leah is user friendly and powerful—a potential game changer for the firm. It enables business users to generate documents almost instantaneously and serve external clients much better and more efficiently."

— Senior Legal Leader, a Singapore-based fund management firm

The platform's search and reporting capabilities transformed contract visibility. Legal and business users access contracts systematically, track usage patterns, and maintain real-time visibility into contract status across the portfolio. Automated renewal tracking replaced manual email reminder processes, reducing administrative burden while improving obligation management.

Most significantly, the firm successfully presented their implementation experience to Temasek Holdings parent company leadership. The presentation highlighted three standout achievements: the platform's user-friendliness, adoption success across deployed contract types, and exceptional customer support quality throughout implementation and beyond. A C-level executive from the parent company approached the team afterward expressing strong interest in evaluating Leah for potential group-wide deployment across Temasek Holdings entities.

This validation positioned the firm's legal team as technology innovators within their corporate family while creating enterprise expansion opportunities. The successful phased approach—proving value with 20% of contract types before broader rollout—provides a replicable model for their remaining 80% of agreements, including vendor contracts requiring more sophisticated negotiation support.

"The feedback was notably positive. A C-level executive approached our team after the presentation expressing strong interest in evaluating the platform for potential group-wide deployment."

— Senior Legal Leader, the firm

The firm continues building platform capabilities, with plans to expand beyond current template-based workflows to more complex contract categories. The foundation established through systematic adoption, centralized visibility, and workflow automation positions them to scale CLM value across their entire contract portfolio while potentially contributing to Temasek Holdings' enterprise-wide contract management standardization.

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